CSR/CUSTOMER SERVICE REPRESENTATIVE

AlphaGraphics of Round Rock just celebrated our one-year anniversary, and we want to see if you have what it takes to be part of the family.

ALPHAGRAPHICS ROUND ROCK

AlphaGraphics of Round Rock is independently owned and operated company that specializes in commercial marketing, design, signage, and visual print communication, and technology solutions. We pride ourselves on our guiding principles:

Our dedication to quality is evident in all we
We build the solutions so our clients can conquer their objectives
Providing value is more important than closing a sale
We supply the fuel for you to step-up your communication game
With us, you always get more than you expected

THIS POSITION

This position will focus on providing customer service and project management for various types of client orders.

If you can communicate well with customers in a pleasing manner and with enthusiasm, thrive in a fast-paced environment where each day brings new challenges, AlphaGraphics of Round Rock could be the fit for you. The CSR is the front line of communication for the Business Center and must build rapport with walk-in, phone, and Internet referred customers; therefore, he or she should have a professional appearance and genuine concern for customers.

While this role is not specifically a design or production role, you will need to be able to conceptualize and communicate optimal design options as well as operate some production equipment at times. Experience with design and/or production at a print or sign shop is preferred.

Required Skills:

Strong communication skills are a must:
- Often speaking with clients directly on the phone and/or in-person
- Draft clear & concise messages for email, social, & text messaging
Ability to accurately utilize basic business math equations
Pay close attention to details & accurately follow processes and procedures
Basic computer skills, with aptitude to quickly learn and utilize new software
Ability to “multi-task” in fast-paced work environment
Ability to solve problems & present solutions specific to the client/situation

In this role you will…

Interact with clients in person, over the phone, via email, messaging, etc.
Document conversations and take complete messages for team members.
Understand AlphaGraphics’ products, services, capabilities, & pricing.
Understand Competitor's products, services, capabilities, & pricing.
Accurately identify and document client needs.
Discuss client projects, answer client questions, & know when to engage other team members.
Provide clients with options, value-added services, quotes, & turnaround times.
Create estimates, enter orders, complete transactions, & process payments.
Follow-up on estimates and close sales by asking for the order.
Notify customers when their order is complete.
Maintain lobby and bindery area cleanliness, preparedness, & filing system.
Assist in updating our database by contacting clients for updated information.
Project manage client orders, working with team members, vendors, and clients to ensure appropriate steps are being followed to meet project delivery dates.

Our Expectations of You:

Be professional in appearance, attitude, and actions.
You must find enjoyment in working with clients and co-workers.
Please have a desire to help our clients find successful solutions.
Be enthusiastic about the company, our offerings, and how your role fits in.
Be approachable, empathetic, and have the ability to build trust with others.
Show strength and stamina in challenging or high-pressure situations.
Have a desire for success – both personally and for the company.
Be curious about the many facets of the business, strive for continuous learning.

ABOUT ALPHAGRAPHICS
AlphaGraphics is an international brand with nearly 300 locations worldwide that has been servicing businesses for over 50 years. We focus on delivering high quality Marketing, Print, Design, and Signage to help small to mid-sized businesses achieve their goals.

Compensation: $14.00 - $21.00 per hour

Our dedication to quality is evident in all we
We build the solutions so our clients can conquer their objectives
Providing value is more important than closing a sale
We supply the fuel for you to step-up your communication game
With us, you always get more than you expected

We invite EVERYONE to apply!

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

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